k-ecommerce
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17th April 2024
Ecommerce Replatforming: When and How to Replatform Your B2B Ecommerce Store
B2B ecommerce is becoming more complex by the day. As technology evolves, so do customer expectations. With AI-powered chatbots, data-driven personalization, and digital commerce here to stay, customers want their shopping experiences faster, more convenient, and more secure.
Keeping up with technology and customer preferences is vital to survive and thrive. As most B2B ecommerce organizations (around 28%) see themselves at the middle stage of ecommerce maturity, there’s still plenty of opportunity to gain a competitive advantage.
But your online store is only as mature as the ecommerce platform that powers it. If it fails to satisfy customers and fulfill your business needs and goals, an ecommerce replatforming might be necessary.
This guide explores the signs indicating it’s time for an ecommerce replatforming and the factors to consider while choosing a new ecommerce platform.